You have the right to cancel your student’s registration for any reason up to three (3) business days from the date of purchase. A cancellation fee will be charged to the student to cancel a registration. The amount of the cancellation fee is 25% of the total purchase amount. If the course includes one or more textbooks, the books must be returned at the student’s expense. The request for cancellation will not be processed until the book(s) are returned to the school in reusable condition (if applicable).
This does not mean that a school must issue a refund to the student under any circumstances. It simply provides some leeway for the school to use at its discretion in setting its cancellation policy. However, Builder’s Academy, Inc. will not cancel any registration of a course that falls outside the 3 business day policy, with the exception of any legitimate technical problems that cannot be overcome. Builder’s Academy, Inc. also will not cancel a registration for a completed course, or for any course started. If a student is dismissed for misconduct or failure to complete the required hours in a timely manner than there will be no refund issued.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 3 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and you send your item to 11601 Katy Freeway #223, Houston. TX. 77079 or in person at our education center at the same address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.\
Contact us at education@builder’s academy.com for questions related to refunds and returns.