Builders Academy – Complaint & Grievance Policy

Complaint and Grievance Procedure

Builders Academy is committed to providing quality education and professional service to all students. Any student who has a concern, complaint, or grievance related to instruction, staff, facilities, records, policies, discrimination, or other school matters is encouraged to report it promptly.

Procedure:

1. Students are encouraged to first discuss concerns directly with the instructor or appropriate staff member whenever possible.
2. If the issue is not resolved, the student may submit a written complaint to Administration. Complaints should include:
   • Student name
   • Date of complaint
   • Description of concern or grievance
   • Requested resolution
3. Builders Academy administration will review the complaint and provide a response within a reasonable timeframe, typically within 10 business days.
4. If the matter remains unresolved, students may contact the appropriate state agency or regulatory authority. Agency contact information is posted separately within the school.

Builders Academy prohibits retaliation against any student for filing a complaint or grievance in good faith.

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Builders Academy, Inc.
7457 Hollister Street
Houston, Texas 77040
Office: 281-558-4100